AMP Hours
Flexible Engineering Support—On Your Terms
AMP Hours provides access to application engineering support through pre-purchased hours, allowing teams to engage expertise as needed without a full engagement framework. Designed for targeted support and short-duration needs, this approach delivers flexibility while maintaining clear structure and control over resource usage.
How AMP Hours Works
AMP Hours is structured around the purchase and consumption of engineering hours. Unlike Full AMP Support engagements, which provide broader flexibility and ongoing partnership, AMP Hours operates within a more defined framework to ensure efficient and predictable use of time.
- Engineering support is delivered through pre-purchased hour blocks
- Support is consumed on hourly basis
- Consumption is based on the type and complexity of work performed
- Usage is tracked to provide transparency and budget control
- Engagement remains flexible, while maintaining structured allocation of effort
Flexible Use of Engineering Hours
While AMP Hours operates within a defined hourly structure, those hours can be applied flexibly across a range of activities, allowing teams to align support with project needs.
- Lower-Intensity Tasks
Routine discussions, project meetings, coordination calls, and general technical guidance may consume hours at a lower rate, Typically 60% as compared with standard engineering tasks. - Standard Engineering Tasks
Application analysis, troubleshooting, and testing support are typically aligned with standard hourly consumption. - High-Value Expertise (SME Support)
Specialized engineering input or subject matter expertise may consume hours at a higher rate, reflecting the level of expertise required.
When to Use AMP Hours
AMP Hours is best suited for teams that need flexible access to engineering support without committing to a full engagement structure.
- Targeted technical challenges or troubleshooting
- Short-duration testing or validation efforts
- Supplemental support for internal engineering teams
- Intermittent or low-frequency engineering needs
How It Differs from Full AMP
AMP Hours provides flexibility within a structured hourly model, while full AMP engagements offer broader adaptability and ongoing partnership.
- AMP Hours
- Pre-purchased, regulated engineering hours
- Defined consumption rates based on task type
- Best for targeted, short-term needs
- Full AMP Support Engagement
- Ongoing, flexible partnership model
- Dynamic resource allocation across projects
- Designed for sustained, multi-phase initiatives
- Ancillary services such as equipment tracking, firmware monitoring, etc.
- Reduced adherence to “by the hour” especially at Gold and Platinum Levels
Benefits for Managers & Executives
- Clear visibility into engineering resource consumption
- Controlled and predictable budgeting through hourly tracking
- Flexible allocation of hours across tasks and priorities
- Access to specialized expertise without long-term commitment
Trying to decide between AMP Hours and Full AMP Support?
Not sure if AMP Hours or a Full AMP Support Engagement is the right fit?
Contact us to evaluate your needs and determine the most effective approach for your team.